Frequently Asked Questions

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Tenant Guarantor replaces the need for you to provide a traditional guarantor. If you’re approved and pay the one-off fee, flatfair will act as your guarantor for rent only, for the full tenancy term (up to 3 years including renewals).

You pay a one-off fee equal to 4–6 weeks’ rent depending on your referencing outcome and risk tier. No subscription unless the tenancy renews.

No — if you use Tenant Guarantor, you do not need a private guarantor, flatfair acts as your guarantor.

Your share of rent only. It does not cover utilities, council tax, damage, or cleaning.

Yes. You can qualify with Right to Rent, Open Banking, student documentation, or visa evidence.

No. The application does not affect your credit score, though unresolved arrears may impact future credit.

flatfair mediates payment plans or a Deed of Surrender. If flatfair pays the landlord, you owe flatfair the repayment.

Yes — but only your proportion of the rent.

Up to 3 years, including renewals. A new fee applies when renewing.

Right-to-Rent ID, Open Banking, proof of income or funds, visa, or student letters depending on your case.

No — it is a guarantor service, not insurance.

You can cancel within 14 days if the tenancy hasn't started.